IT Support Officer

The IT Support Officer will be responsible for ensuring the effective operation, maintenance, and security of WEL’s information technology systems. The role provides day-to-day technical support to staff, supports programmatic and administrative operations through reliable IT services, and ensures compliance with organizational policies, data protection standards, and donor requirements.

Key Responsibilities:
The IT Support Officer will provide technical support and ensure the smooth operation of IT systems to enable efficient and secure organizational performance. Key responsibilities include:

• Providing timely first- and second-level IT support by troubleshooting hardware, software, and connectivity issues.
• Installing, configuring, and maintaining computers, printers, and other office IT equipment.
• Supporting staff in the effective use of email systems, office applications, and collaboration tools.
• Managing user access by setting up accounts for new staff and disabling access during exit processes.
• Monitoring and maintaining office networks, internet connectivity, and shared systems.
• Performing routine system updates, antivirus checks, and basic cybersecurity measures.

Qualifications:

• Diploma in Information Technology, Computer Science, or a related field is required.
• Relevant IT certifications are an added advantage.
• At least 2–3 years of demonstrable experience in an IT support or helpdesk role, preferably within an NGO environment
• Strong knowledge of computer hardware, Windows operating systems, and office productivity applications
• Demonstrable experience supporting Microsoft 365, Google Workspace, or similar platforms
• Basic understanding of networking, internet connectivity, and troubleshooting

A detailed job description can be found here

How to Apply:
Please submit your CV (maximum 3 pages) and a cover letter, stating your salary expectations, in PDF format, along with any other supporting documents, to recruitment@wel.or.ke.
Deadline for receiving applications is 24th March 2026 at 5:00 PM (EAT). Applications received after this deadline will not be considered. Applications will be reviewed on a rolling basis.

Only shortlisted candidates shall be contacted through our email recruitment @wel.or.ke or our official phone numbers 0711907132/0732574060.

WEL is an equal opportunity employer and does not charge a fee at any stage of the recruitment process (for application, written test, interview, training, medical examination etc.)